Prove To Me You Exist

Conversation with my bundled provider.  I changed their name out to just Cable.  I changed their number out too.  Besides what I put into parenthesis the rest is true to what was chatted between me and the Cable service bot/person. Chris: Hi, I'm a live Cable product specialist. Would you like my help checking out?

Chris: Just type your question below.

You: streampix

You: why do i have it on my account?

Chris: Please wait while a secure chat connection is established.

Chris: With Streampix you will be able to access content with your iPad, iPod Touch, iPhone, through On Demand with your set top box, through cable and more.

You: i don't have an ipod or iphone

You: i don't need it and i'm not paying for something i didn't request

You: I was charged this month for it as an additional service. I want the money I was charged refund

Chris: Thank you for being our customer! I recommend calling our Customer Service Team. They've got all your account information and they also have the expertise to better assist you. That number is 1-555-5555.

You: calling now

Chris: Is there anything else that I can assist you with today?

You: not unless you can remove the charges

Chris: Our customer service team will be the best person who can assist you with that. ( so a whole team is made up of one person huh?)

You: have a nice day

Chris: Is there anything else that I can assist you with today?

You: nope

You: the office is closed

You: so i'm guessing you knew that

You: so no one is really willing to help me

Chris: I apologize, Our Customer Service team is available Monday through Saturday, 8 AM to 7 PM.

You: why didn't you tell me before?

Chris: I apologize.

You: am i talking to a computer program and not a real person?

Chris: I am a real person.

You: sounds like something a computer bot would say. okay prove to me that you exist

Chris: I apologize however, I can only answer questions about our services.

Chris: Is there anything else that I can assist you with today?

You: i'm sure if you really wanted to be of help you would be. however, given that you knew it was a Sunday and the fact that you knew the offices would be closed but still told me to call the number I have my doubts

Chris: I apologize you can just call our customer service tomorrow.

You: how about since they have my number they call me?

You: they always seem to call me when they want me to purchase a new service

You: this time they committed fraud by adding a service without my permission

Chris: I do understand how you feel. Is there anything else that I can assist you with today?

You: Sure you could get me some chinese take out

You: you asked

Chris: What questions can I answer for you about our products?

You: why would someone without apple products in their possession want streampix?

Chris: Our technical Chat Agents are the best group to help you with all of your technical and Account questions. I’m happy to walk you through the simple steps to connect to that group.

Chris: Are you ok with me sending you to the appropriate webpage to connect to that group?

You: no

You: i would like to know how i can remove the service from my bill today via the internet

Chris: Please click here to access the page.

Chris: Is there anything else that I can assist you with today?

You: yes

You: how do i go about preventing Cable from adding unauthorized additions to my account in the future

You: it is fraud you realize

You: btw the page you sent me to is of no help for the issue. i can see my bill, pay it of which i already did but I cannot make changes to it

You: but i think you already knew this

Chris: I suggest you to call our customer service tomorrow where they can better assist you with your concern.

You: so you aren't at all concerned about the fraudulent charges?

Chris: I apologize I don't have that information.

Chris: Is there anything else that I can assist you with today?

You: Yes plenty

Chris: I can only assist you in adding/upgrading services here online.

You: you can only add but you refuse to take away? how is that helpful? My service was horrible this week. I was without phone, internet and cable this week sporadically. Shouldn't I be given a credit?

Chris: As much I would like to help you however, we can only add/upgrade service here online. Our customer service team will be the best person who can assist you with this concern.

You: Yes but they aren't available right now. So you are telling you are a useful as a two peckered billy goat? Chris: I do apologize however, the only person can help you in canceling your current services is our customer service. Chris: Is there anything else that I can assist you with today? You: 42 (Thank you Douglas Adams for popping into my head)   Chris:  Thank you for contacting Cable today.  Have a nice day.   what I need for streampix but don't have so why the heck would I want streampix?